Privacy

Privacy overview

AudioZem is the service/product name. AudioZem uses account, content, session, usage, and billing information to operate the text-to-speech service. This page describes current product behavior in plain English.

Last updated: July 3, 2026

Data we use

Information collected to provide the service

Account data

We store your email address, password hash, optional profile name, email verification status, session records, and account timestamps so you can sign in and manage your workspace.

Submitted content

Text you paste and text extracted from uploaded PDFs may be processed by our text-to-speech systems and stored with the resulting job so the service can generate and show your audio history.

Generated audio

Generated audio files and related metadata may remain available in your library while active, then are deleted after the configured TTS/audio retention window, currently 7 days for terminal jobs.

Billing and credits

Billing checkout and payment handling are provided through Stripe. We store purchase, subscription, Stripe webhook, and credit ledger records needed for entitlements, accounting, refunds, disputes, reconciliation, and audit.

Security and operations

We store token hashes for sessions, password resets, email verification, and API keys; rate-limit bucket hashes; incident metadata; request identifiers; and operational logs needed to secure and run the service. Logs and incident records should not contain raw user text, PDF-extracted text, source previews, audio URLs, signed URLs, tokens, secrets, or provider payloads.

Retention

How long data is kept

User-submitted text, PDF extracted text, generated audio, and TTS job content may be stored temporarily for durable processing and history, then deleted after the configured TTS/audio retention window, currently 7 days for terminal jobs. Current defaults keep expired auth tokens for up to 7 days, expired or revoked sessions for up to 30 days, stale rate-limit buckets for up to 72 hours, and non-open incident records for up to 180 days. Billing and credit ledger records may be retained without raw TTS text for accounting, fraud prevention, abuse prevention, legal compliance, refunds, disputes, reconciliation, and audit.

Providers

Service providers

Depending on which features are enabled, service providers may include hosting, database and object storage, email delivery, text-to-speech providers, Stripe for payments, and analytics or operational monitoring providers. These providers process data only as needed to provide, secure, bill, and support the service.

Your choices

Access, deletion, and support requests

Verified users can export a safe JSON copy of account data from the Account page and submit an account deletion request for support review. Account export/deletion flows are separate from automatic 7-day TTS/audio retention. Deletion requests do not instantly remove accounts, and some billing, credit ledger, payment, security, and audit records may need to be retained without raw TTS text even after a request is processed. Contact support for questions about account access, generated audio, uploaded content, billing records, or privacy requests.